Basquetour: Turismoaren Euskal Agentzia. Agencia Vasca de Turismo

Tourism Quality

The aim of the Quality Unit of the Basque Tourism Agency, Basquetour, is the comprehensive improvement of tourist companies, services, products and destinations, by carrying out projects in conjunction with other tourist administrations and the business sector.

Its functions and responsibilities are:

  • Design, planning, coordination, general development and the evaluation of the different quality systems: 

    • Tourism Quality System for Destinations (Destinations Programme)
    • Tourism Quality System for Sectors (Sectors Programme)
    • ISO 9000 Quality Management System (ISO Programme)
    • European Model of Excellence, EFQM, (Excellence Programme)
  • Participation in the Technical Standardisation Committees both on a domestic and international level, Technical Certification Committees and in Work Groups, depending on the needs of the various relevant segments of tourism.



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